Yellow Points Reward Program
What is this?
This is our way of showing our appreciation to our family. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts on purchases, so the more you collect the more you save.
Who can join?
Anyone with an account is automatically enrolled. Pro account holders will have a different way of claiming reward. Please check below.
How do I earn points?
You can earn points for all sorts of activities, including referring friends, and making purchases from the Eldora website. To see all the ways you can earn points click the Earn Points tab in the menu.
How do I view my point balance?
Your point balance is on every page in the top bar.
How do I redeem my points?
Select the tab called Get Rewards. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward. Please take note Pro accounts can ONLY redeem from [PRO] rewards.
How do I redeem my [PRO] rewards?
Select the tab called Get Rewards. Please select from [PRO] rewards. When you claim your reward, our team will be notified. Please leave a note 'Pro Reward' when you check out and your reward will be dispatched with your order.
Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!
What do the 'approved', 'pending' and 'cancelled' statuses mean?
- Approved: These points can be redeemed on rewards immediately
- Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
- Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points.
Can I use my points during checkout?
Not directly - please redeem your points for a voucher which can then be applied during checkout. Please take note Pro accounts can ONLY redeem from [PRO] rewards. For PRO reward, please follow instructions given as it will done manually.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be un-enrolled. We'll un-enroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Please use our normal contact details firstname.lastname@example.org.